Complaints

If something hasn't gone right, we want to know. Every complaint is treated seriously and used to improve.

How to complain

Email hello@debtcompass.co.uk or call us on 01615243616.

What to expect

We'll acknowledge your complaint within 3 working days and aim to resolve it within 8 weeks. If you're unhappy with our final response, you may be able to refer the matter to the Financial Ombudsman Service.