The national standards for enforcement agents require them to withdraw and refer the case back to the creditor if they identify a vulnerable person in the household. 'Vulnerable' is broadly defined — mental or physical health conditions, older age, pregnancy, lone parenthood with young children, recent bereavement and more can all qualify.
You do not have to prove vulnerability, but a supporting letter — from a GP, mental health team, social worker or debt help team member — makes it much harder for the visit to continue. Send it to the enforcement company in writing and keep a copy.
If a bailiff continues to visit after being told about vulnerability, you can complain to the enforcement company, then to the certifying court and to the ombudsman-equivalent body for their trade association.
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