One missed payment usually triggers a letter or text and a phone call. Two or three missed payments will normally result in a Notice of Sums in Arrears and, eventually, a Default Notice. Once a default is registered, the debt is often sold or passed to a collection agency.
This is where many people freeze — but it's also the point where the most options open up. A default doesn't mean you owe more money; it means the lender has closed the account. Interest often stops or drops significantly.
You can propose reduced payments (a token payment, a full and final settlement, or a Debt Management Plan) at any stage. Free debt help services deal with lenders every day and can usually negotiate more favourable arrangements than borrowers can alone.
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