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How to spot a debt help scam

Anyone offering to 'wipe out your debt' or asking for upfront fees is worth walking away from. Genuine help is free.

Scams & Debt Advice Traps3 min readReviewed July 2026

Free, high-quality debt help is available in the UK from StepChange, National Debtline, Citizens Advice and Debt Compass among others. Never pay an upfront fee for basic debt help.

Be sceptical of firms that push you straight into a single solution — usually an IVA — without exploring alternatives. Some of these firms only earn commission from IVAs, which can bias the advice.

Ignore cold callers claiming to be from 'the government debt scheme' or offering to 'write off your debt'. There is no such scheme. Debt Compass and other genuine services will never contact you out of the blue offering to write debts off.

Guidance, not personalised helpThis article is written to inform. It isn't personalised debt or legal advice — a Debt Compass adviser will discuss your options and eligibility with you before you choose a route.