If you can't afford your energy bill, your supplier is required by Ofgem to work with you on an affordable payment plan based on what you can genuinely pay, including any arrears. If the first person you speak to won't help, ask for their vulnerable customer or debt team.
Most large suppliers run hardship funds that can clear or reduce arrears in cases of genuine difficulty — British Gas Energy Trust, EDF Energy Customer Support Fund, OVO Energy Fund and others. You usually don't need to be a customer of that supplier to apply to some of the trusts.
You may also qualify for the Warm Home Discount (a rebate on your winter bill), Cold Weather Payments (during very cold spells if you're on qualifying benefits) or the Priority Services Register (extra support for older, disabled or vulnerable customers).
Related reading
Utility Bills
Water arrears, WaterSure and social tariffs
You can't be disconnected from your water supply — but arrears still matter, and support is often overlooked.
ReadUtility Bills
Energy debt and prepayment meters: your rights
Suppliers must offer safeguards before installing or switching to a prepayment meter for debt.
ReadMortgage Arrears
Why mortgage arrears are always priority number one
Mortgage arrears sit above credit cards, loans and most other debts. Here's why — and what to do first.
ReadMortgage Arrears
Practical options when your mortgage becomes unaffordable
From short-term breathing space to structural changes — the tools available depend on your situation.
Read